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We are happy to refund any products up to 14 days should you want to return – the item must be unused and in its original packaging. If an item arrives damaged please contact us within 24 hours and provide us with pictures of how the item arrived so that we can report to the carrier If the item is faulty we offer 12 months warranty and will be happy to arrange repair/replacement. If an item has been damaged – we can also help by sourcing the part for you. products that have been broken or damage accidentally are not covered by the warranty.